Corporate services

Omnirex Global Solutions – 24/7 Industrial Customer Support

Omnirex Global Solutions provides reliable 24/7 customer support services designed specifically for industrial sectors. We ensure uninterrupted communication between your business and customers, helping you maintain operational continuity, customer confidence, and service excellence—anytime, anywhere.

● Industry-Focused Expertise You Can Trust

At Omnirex Global Solutions, our support professionals are trained in industrial operations, technical terminology, and B2B service standards. From handling equipment-related inquiries to managing service requests and escalations, our agents deliver informed, accurate, and professional assistance.

● Multi-Channel Support for Seamless Communication

We offer omnichannel customer support, including inbound and outbound calls, emails, live chat, and ticket management systems. Omnirex Global Solutions ensures every interaction is tracked and resolved efficiently, providing your customers with a consistent and dependable service experience.

● SLA-Driven Performance & Rapid Response

Our operations are built around strict Service Level Agreements (SLAs) to guarantee fast response times, minimal call waiting, and high first-contact resolution rates. Omnirex Global Solutions continuously monitors performance to meet and exceed client expectations.

● Scalable Solutions for Industrial Growth

Whether you operate a single industrial unit or multiple global facilities, Omnirex Global Solutions provides fully scalable support services. We adapt quickly to increased call volumes, emergency situations, or business expansion—without sacrificing service quality.

● Data Security & Confidentiality Assurance

Omnirex Global Solutions follows strict data security and confidentiality protocols to protect sensitive operational and customer information. Our secure systems and controlled access policies ensure compliance and peace of mind for industrial clients.

● Multilingual & Global Customer Support

With multilingual support capabilities, Omnirex Global Solutions helps you serve international customers efficiently. Our agents ensure clear communication across borders, improving customer satisfaction and strengthening your global presence.

● Proactive Issue Resolution & Smart Escalation

We go beyond answering calls by implementing proactive issue tracking and intelligent escalation procedures. Omnirex Global Solutions coordinates with your technical and field teams to reduce downtime and resolve issues faster.

● Transparent Reporting & Performance Analytics

Clients receive real-time reports and detailed analytics, including call metrics, resolution timelines, customer feedback, and agent performance. These insights help improve operational efficiency and support strategic decision-making.

● Cost-Effective Industrial Support Partner

Omnirex Global Solutions delivers high-quality customer support at a competitive cost, helping industrial businesses reduce overhead while maintaining professional, enterprise-grade service standards.

Technical Troubleshooting Support

Omnirex Global Solutions delivers expert technical troubleshooting services designed to minimize downtime and keep industrial operations running smoothly. Our 24/7 support ensures that technical issues are identified, documented, and addressed immediately—no matter when they occur.

First-Level & Advanced Technical Assistance

Our trained support agents provide first-level troubleshooting, including diagnostics, guided problem resolution, and system checks. When issues require deeper expertise, we ensure seamless escalation to second- or third-level technical teams with complete documentation and case history.

Equipment & System Issue Handling

We assist with troubleshooting for industrial equipment, control systems, software platforms, and operational tools. Our agents follow structured troubleshooting workflows to identify root causes quickly and reduce repeat issues.

Real-Time Incident Management

Omnirex Global Solutions operates with real-time incident logging and tracking, ensuring every technical issue is recorded, prioritized, and resolved efficiently. Clients receive timely updates throughout the resolution process for complete transparency.

Reduced Downtime & Faster Resolutions

By combining trained technical agents, defined escalation paths, and SLA-driven performance, we help reduce operational downtime, improve resolution times, and maintain service continuity for your customers and internal teams.

24/7 Emergency Technical Support

For critical failures and urgent situations, our 24/7 emergency troubleshooting support ensures immediate response and rapid coordination with on-site engineers or remote technical teams.

Proactive Monitoring & Issue Prevention

We analyze recurring issues and performance data to identify potential failures before they escalate. This proactive approach helps prevent disruptions, improve system reliability, and enhance customer satisfaction.

Detailed Technical Reporting & Insights

Clients receive comprehensive technical reports, including incident trends, root-cause analysis, resolution timelines, and improvement recommendations—supporting smarter operational decisions.

Product Usage Guidance

Omnirex Global Solutions provides accurate and reliable billing and payment support services to help industrial businesses manage invoicing, payments, and customer inquiries efficiently. We ensure financial interactions are handled with clarity, accuracy, and professionalism.

● Invoice Assistance & Clarifications

Our trained agents handle billing inquiries, including invoice explanations, charge breakdowns, corrections, and reissuance. We ensure customers clearly understand their invoices, reducing disputes and delays.

● Payment Processing Support

We assist customers with payment-related queries, including payment methods, transaction status, confirmations, and reminders—ensuring smooth and timely collections.

● Payment Reminders & Follow-Ups

Omnirex Global Solutions manages professional payment reminders and follow-ups through phone, email, or chat. Our courteous and compliant approach helps improve on-time payments while preserving strong customer relationships.

● Multi-Channel Customer Access

Customers can receive billing and payment support via phone, email, live chat, or ticketing systems, ensuring convenient and responsive service across all channels.

● Account Verification & Validation

We perform secure account verification to confirm customer identity, billing details, service eligibility, and account status—ensuring accuracy, fraud prevention, and compliance with internal policies.

● Subscription & Contract Management

Our team supports subscription-based services, including activations, upgrades, downgrades, renewals, pauses, and cancellations. We ensure all changes are accurately reflected in billing and CRM systems.

● System Integration & Reporting

Our services integrate seamlessly with ERP, CRM, accounting, and billing platforms, delivering real-time updates, accurate records, and detailed performance reports for complete financial visibility.

● Reporting & Financial Insights

Clients receive detailed reports on billing inquiries, payment status, dispute trends, and resolution timelines—supporting improved financial visibility and decision-making.

Cost-Effective Financial Support Partner

By outsourcing billing and payment support to Omnirex Global Solutions, businesses reduce internal workload, improve customer satisfaction, and maintain consistent, professional financial operations.

Complaint Handling & Resolution.

Omnirex Global Solutions provides structured and responsive complaint handling and resolution services designed to protect your brand reputation and strengthen customer trust. We ensure every complaint is acknowledged promptly, handled professionally, and resolved efficiently.

Prompt Acknowledgment & Active Listening

Our trained agents respond to complaints with empathy, clarity, and professionalism, ensuring customers feelheard and valued. Immediate acknowledgment reduces frustration and sets a positive tone for resolution.

Structured Resolution Process

We follow a defined complaint management framework, including issue identification, root-cause analysis, corrective action, and follow-up. This ensures consistency, accountability, and measurable outcomes for every case.

Skilled De-Escalation & Conflict Management

Omnirex Global Solutions specializes in de-escalating tense situations through calm communication and solution-focused engagement. Our agents are trained to manage difficult interactions while maintaining professionalism and brand integrity.

Seamless Escalation & Coordination

When complaints require higher-level intervention, we ensure swift escalation to the appropriate technical, operational, or management teams—supported by complete documentation and clear case summaries.

24/7 Complaint Support Coverage

Industrial operations run continuously, and so do customer concerns. Our 24/7 complaint handling services ensure no issue goes unattended, regardless of time zone or urgency.

Transparent Tracking & Customer Updates

Every complaint is logged, tracked, and monitored through resolution. Customers receive regular status updates, ensuring transparency and confidence in the resolution process.

Continuous Improvement & Root-Cause Insights

We analyze complaint trends to identify recurring issues and improvement opportunities. These insights help reduce future complaints, enhance product performance, and improve overall service quality.

Compliance & Confidentiality Assurance

Omnirex Global Solutions ensures all complaint handling processes comply with data protection and confidentiality standards, safeguarding sensitive customer and operational information.

Sales & Lead Generation Services

Omnirex Global Solutions delivers result-driven sales and lead generation services designed to help industrial businesses increase revenue, expand market reach, and convert opportunities into long-term clients. Our trained sales support teams work as an extension of your business, engaging prospects professionally and effectively.

Industry-Trained Sales Professionals

Our sales agents are trained in industrial products, technical services, and B2B buying cycles, allowing them to communicate confidently with engineers, procurement teams, and business decision-makers.

Targeted B2B Lead Qualification

We identify, engage, and qualify high-value industrial leads based on your ideal customer profile. Our agents verify decision-makers, assess requirements, and prioritize prospects—ensuring your sales team focuses only on opportunities with real potential.

Inbound & Outbound Sales Support

Omnirex Global Solutions manages both inbound inquiries and outbound sales campaigns, handling product introductions, service explanations, follow-ups, and appointment setting. Every interaction is structured to move prospects smoothly through the sales funnel.

Lead Nurturing & Follow-Up

We implement systematic follow-up and lead nurturing strategies to maintain engagement, address objections, and build trust—significantly improving conversion rates over time.

Data-Driven Sales Performance

All sales and lead activities are tracked and analyzed. Clients receive detailed reports on lead quality, conversion rates, call outcomes, and campaign performance—enabling data-driven sales optimization.

CRM Integration & Pipeline Management

Omnirex Global Solutions integrates seamlessly with your CRM systems, ensuring accurate lead tracking, pipeline
visibility, and smooth handover to internal sales teams.

Scalable Campaigns & 24/7 Availability

Our sales support services are fully scalable, allowing you to increase or reduce capacity based on campaign needs, product launches, or market demand. With 24/7 operational capability, we ensure no sales opportunity is missed.

Cost-Effective Revenue Growth

By outsourcing sales and lead generation to Omnirex Global Solutions, clients reduce internal costs while gaining access to professional sales expertise, consistent outreach, and measurable results.

Appointment Setting Services

Omnirex Global Solutions provides reliable appointment setting services that help industrial businesses connect directly with qualified decision-makers. We ensure your sales and technical teams spend their time on high-value meetings, not cold outreach

● Qualified Decision-Maker Engagement

Our agents identify and engage key decision-makers, including procurement managers, engineers, operations
heads, and executives. Every appointment is scheduled only after confirming interest, relevance, and readiness.

● B2B-Focused Outreach Strategy

We follow a structured B2B appointment-setting approach, tailored to industrial sales cycles. Our outreach is professional, consultative, and aligned with your brand positioning—building trust before the meeting even happens.

● Inbound & Outbound Appointment Scheduling

Omnirex Global Solutions handles both inbound appointment requests and outbound scheduling campaigns, ensuring consistent calendar bookings and reduced gaps in your sales pipeline.

● Calendar & CRM Integration

We seamlessly integrate with your calendar systems and CRM platforms, ensuring accurate scheduling, reminders, and real-time updates for your internal teams.

● Reduced No-Shows & Improved Attendance

Our confirmation and follow-up processes significantly reduce no-show rates, ensuring meetings happen as scheduled and deliver maximum value.

● 24/7 Scheduling Support

With round-the-clock availability, Omnirex Global Solutions schedules appointments across time zones—supporting global industrial clients and international prospects.

● Scalable & Cost-Effective Solution

Whether you need support for a targeted campaign or ongoing sales activity, our appointment-setting services are fully scalable and cost-efficient, delivering consistent results without internal staffing overhead.

● Transparent Reporting & Performance

Tracking Clients receive clear performance reports, including appointment volumes, show rates, lead sources, and conversion insights—helping optimize sales strategies.

Product & Service Upselling

Omnirex Global Solutions helps businesses maximize customer value through strategic product and service upselling. Our approach focuses on understanding customer needs and recommending relevant enhancements—driving revenue growth while maintaining customer trust.

● Consultative Upselling Approach

We use a needs-based, consultative selling method, ensuring upsell recommendations are relevant, timely, and beneficial to the customer. This builds long-term relationships rather than one-time transactions.

● Industry-Trained Upselling Specialists

Our agents are trained in industrial products, service packages, and technical solutions, enabling them to confidently present upgrades, add-ons, and premium services in a clear and professional manner.

● Seamless Integration with Customer Support

Upselling is naturally integrated into support interactions, such as technical assistance or product guidance—allowing opportunities to be identified without disrupting the customer experience.

● Personalized Recommendations

Omnirex Global Solutions leverages customer history, usage patterns, and service needs to deliver personalized upsell suggestions that align with operational goals and budgets.

● Increased Revenue Without Increased Risk

Our ethical upselling strategies help increase average order value and customer lifetime value while protecting brand reputation and customer satisfaction.

● CRM-Driven Tracking & Performance Metrics

All upselling activities are logged within CRM systems, providing full visibility into conversions, acceptance rates, and revenue impact.

● Scalable & 24/7 Upselling Support

Our upselling services are scalable and available 24/7, ensuring opportunities are captured across global markets and time zones.

● Cost-Effective Revenue Enhancement

By outsourcing upselling to Omnirex Global Solutions, businesses gain professional sales expertise without the cost of expanding internal sales teams.

Order Processing & Management

Omnirex Global Solutions provides efficient and accurate order processing and management services to support smooth industrial supply chain operations. We ensure every order is handled with precision—from placement to confirmation—reducing delays and operational errors.

● End-to-End Order Handling

Our team manages the complete order lifecycle, including order entry, validation, confirmation, modifications, and cancellations. Each step is handled according to defined workflows and client-specific requirements.

● Accuracy & Data Integrity

We prioritize error-free order processing through quality checks, standardized procedures, and system validation—ensuring correct product details, quantities, pricing, and delivery information.

● Integration with ERP & CRM Systems

Omnirex Global Solutions integrates seamlessly with your ERP, CRM, and order management systems, enabling real-time updates, visibility, and smooth coordination with inventory, logistics, and billing teams.

● 24/7 Order Support Coverage

With round-the-clock availability, we process and manage orders across time zones, ensuring uninterrupted service for global industrial customers.

● Order Tracking & Customer Communication

We proactively handle order status inquiries, shipment tracking, and delivery updates—keeping customers informed and reducing inbound follow-up calls.

● Handling Exceptions & Escalations

Our agents manage order exceptions, such as stock issues, delivery delays, or changes in requirements, with quick escalation and clear communication to minimize disruptions.

● Scalable Operations for Peak Demand

Whether during seasonal demand spikes or large-volume orders, our services are fully scalable, ensuring consistent performance without compromising accuracy or timelines.

● Reporting & Performance Visibility

Clients receive detailed order management reports, including processing volumes, turnaround times, error rates, and improvement insights—supporting operational optimization.

● Cost-Effective & Reliable Outsourcing Partner

By outsourcing order processing to Omnirex Global Solutions, businesses reduce administrative burden, lower operational costs, and improve overall customer satisfaction.

● Order Taking via Phone & Chat

Omnirex Global Solutions provides reliable order-taking services via phone and live chat, ensuring customers can place orders quickly, accurately, and conveniently. Our trained agents deliver a smooth ordering experience that enhances customer satisfaction and drives repeat business.

● Assisted Order Placement

Our agents guide customers through the entire ordering process, confirming product selection, quantities, specifications, pricing, and delivery details to eliminate errors and misunderstandings.

● Real-Time Order Entry & Confirmation

Orders are entered in real time into your order management, ERP, or CRM systems. Customers receive immediate confirmation, ensuring clarity and confidence in their purchase.

● Support for Complex & Customized Orders

Omnirex Global Solutions specializes in handling complex, high-value, and customized industrial orders, ensuring all technical and commercial requirements are accurately captured.

● Phone & Chat Expertise

We deliver consistent service across both voice and chat channels, adapting communication style to ensure clarity, speed, and professionalism—regardless of the platform.

● 24/7 Order Capture Availability

With round-the-clock support, we ensure no sales opportunity is missed, even outside standard business hours or across global time zones.

● Secure & Compliant Order Handling

We follow strict data security and confidentiality standards, protecting customer, pricing, and payment-related information during every interaction.

● Reduced Abandonment & Higher Conversion

By providing live assistance during order placement, we help reduce cart abandonment, improve conversion rates, and increase overall order value.

● Seamless Integration with Sales & Support

Our order-taking services integrate smoothly with sales, customer support, and order management workflows, creating a unified customer experience.

● Order Tracking Services

Omnirex Global Solutions offers real-time order tracking services that keep your customers informed and enhance operational transparency. From shipment updates to delivery confirmations, we ensure every order is monitored until it reaches its destination.

● Real-Time Status Updates

Our agents provide accurate, real-time information on order status, shipping progress, and estimated delivery times, helping customers plan and manage their operations effectively.

● Multi-Channel Tracking Support

Customers can receive updates and support via phone, email, live chat, or ticketing systems, ensuring convenient access to order information across all preferred communication channels.

● Proactive Issue Resolution

Omnirex Global Solutions monitors orders for delays, exceptions, or discrepancies, proactively notifying customers and coordinating with internal logistics or support teams to resolve issues quickly.

● Integration with ERP & CRM Systems

We integrate with your ERP, CRM, and logistics systems, ensuring seamless updates, accurate tracking data, and consistent communication for every order.

● 24/7 Global Tracking

With round-the-clock service, we provide continuous monitoring of orders across time zones, enabling international customers to stay informed at all times.

● Transparent Communication & Customer Confidence

By keeping customers informed at every step, we increase trust, reduce inbound inquiries, and improve overall satisfaction with your service and brand.

● Transparent Communication & Customer Confidence

By keeping customers informed at every step, we increase trust, reduce inbound inquiries, and improve overall satisfaction with your service and brand.

● Reporting & Analytics

Clients receive detailed tracking reports, including delivery performance, delays, and recurring issues—supporting operational optimization and logistics planning.

● Return & Refund Handling

Omnirex Global Solutions provides efficient and customer-friendly return and refund handling services that help industrial businesses manage product returns, replacements, and reimbursements with speed, accuracy, and professionalism.

● Streamlined Return Processes

We guide customers through every step of the return process, including product eligibility verification, documentation, return authorization, and coordination with logistics or warehouse teams for smooth handling.

● Accurate Refund Management

Omnirex Global Solutions ensures that refunds are processed correctly and promptly, minimizing delays and errors while keeping customers informed at every stage.

● Multi-Channel Customer Support

Customers can initiate and track returns or refunds via phone, email, live chat, or ticketing systems, giving them convenient access to assistance across all channels.

● 24/7 Global Coverage

With round-the-clock support, returns and refunds are managed efficiently regardless of time zone, ensuring timely resolutions for international customers.

● Proactive Issue Resolution

Our agents proactively identify and address exceptions, disputes, or delays, coordinating with internal teams to resolve issues quickly and maintain customer satisfaction.

● Integration with Systems & Workflows

Omnirex Global Solutions integrates with ERP, CRM, and order management systems, providing accurate tracking of returns, refunds, and exchanges while maintaining full visibility for your teams.

● Transparent Communication & Reporting

Customers are kept informed throughout the process, enhancing trust and satisfaction. Clients receive detailed reports on return trends, refund processing times, and recurring issues to optimize operations.

● Cost-Effective & Reliable Solution

By outsourcing return and refund handling, industrial businesses reduce administrative burden, improve customer experience, and ensure consistent, compliant processes.

Inventory Coordination Services

Omnirex Global Solutions provides efficient inventory coordination services to help industrial businesses maintain optimal stock levels, streamline supply chains, and prevent operational delays. Our support ensures that your products and materials are always available when needed.

● Real-Time Stock Monitoring

We track inventory levels in real time, providing accurate insights into available stock, low-stock alerts, and reorder requirements. This proactive approach helps prevent shortages and overstock situations.

● Integration with ERP & Inventory Systems

Omnirex Global Solutions integrates seamlessly with your ERP, warehouse, and inventory management systems, ensuring all updates are synchronized across departments and supply chain partners.

● Coordination with Procurement & Logistics

Our agents act as a bridge between procurement, warehouse, and logistics teams, helping to schedule replenishments, manage stock movements, and optimize delivery timelines.

● 24/7 Inventory Support

With round-the-clock monitoring and coordination, we support global industrial operations, ensuring inventory issues are addressed promptly, regardless of time zone.

● Exception Handling & Proactive Alert

We identify potential issues such as stockouts, delayed shipments, or excess inventory and communicate them immediately to relevant teams for rapid resolution.